7-day satisfaction policy
You have 7 days after delivery to request a return or refund for Cleanify™ Pro products purchased at cleanifyofficial.com.
To be eligible, the item must be unused, in the same condition you received it, and in the original packaging, with proof of purchase (order number / receipt).
How to start a return
Email info@cleanifyofficial.com with your order number, reason for return, and photos if the item is damaged or defective. Do not ship anything back until we reply with a Return Merchandise Authorization (RMA) and instructions.
Return shipping address
Approved returns are handled case-by-case. After your RMA is approved, we will email the correct return address and packing instructions. Items sent without an RMA may not be accepted or refunded.
Damages, defects, and wrong items
Inspect your order on delivery. If the product is defective, damaged in transit, or incorrect, contact us within 7 days at info@cleanifyofficial.com with photos. We will arrange a replacement or refund.
Non-returnable
We cannot accept returns of used/soiled cleaning tools for hygiene reasons, items not in original condition/packaging, or returns requested after 7 days (except where required by law).
European Union / UK consumer rights
If you shop from the EU/UK, you may also have a statutory cooling-off right (typically 14 days) for distance sales, subject to applicable law. Hygiene-sealed goods opened after delivery may be excluded where permitted by law.
Refunds
Once we receive and inspect an approved return (or approve a defect claim), refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. Shipping fees are non-refundable unless the return is due to our error or a defective product.
Questions: info@cleanifyofficial.com